Cloud & Infrastructure
- AWS
- Linux
- Terraform
- Proxmox
Profile
DevOps support with an operations-first mindset.
Troubleshooting, infrastructure, access, automation, and customer outcomes.
Product support specialist and Associate DevOps professional with experience across technical troubleshooting, cloud operations, infrastructure, automation, and customer solutions. Nicolas works across support, platform operations, access management, observability, and compliance-driven workflows to keep services stable and teams moving.
His work connects support engineering with platform reliability: understanding customer impact, tracing technical signals, coordinating remediation, and turning repeated operational tasks into cleaner automation.
Experience
A timeline across support, cloud operations, and DevOps delivery.
DevOps Support Engineer
Keyrock
April 2025 - Present
- AWS infrastructure-as-code
- IAM and multi-account access
- Security and patching workflows
- Alert ingestion, triage, and remediation
- Automation, access management, and compliance-driven changes
Technical Support Engineer
Draiver
April 2024 - April 2025
- HubSpot ticket administration, automation, and reporting
- Salesforce administration
- Terraform integration with GitHub and Rundeck
- Internal and external L2/L3 support
- JavaScript debugging
- Python scripting for automation
Cloud Operations Engineer
ChyronHego | Tracab
January 2023 - March 2024
- AWS administration
- Grafana monitoring
- Docker implementation
- Kubernetes administration
SysAdmin Freelance
MyDigitalNomads
July 2023 - January 2024
- Proxmox administration
- Docker implementation and environment analysis
- Node scripting
Professional Services Engineer
PagerDuty / Variacode | Rundeck
August 2021 - December 2022
- Customer environment analysis
- Rundeck / PAOP Enterprise installation and configuration
- Product support
- Business case analysis
- Internal team support
Support Engineer
Itecsa
August 2019 - June 2021
- Technical support and customer-facing support operations
Skills
Practical tooling for distributed systems and technical support.
DevOps & Automation
- Docker
- Kubernetes
- GitLab CI
- Git
- Rundeck
- Scrum
Monitoring & Operations
- Grafana
- Alert triage
- Security patching
- Access management
Support & Business Tools
- Salesforce
- HubSpot
- L2/L3 support
- Customer troubleshooting
Programming / Scripting
- Python scripting
- JavaScript debugging
- Node scripting
Certification
Validated AWS cloud fundamentals.
AWS Cloud Practitioner
Amazon Web Services
Certification ID: c7b32e65-c314-43ed-9505-5366c2f99a19
Contact
Open to DevOps support, cloud operations, and support engineering conversations.
Reach Nicolas Ibba Gonzalez for roles and projects involving cloud support, infrastructure operations, technical troubleshooting, automation, and customer-facing DevOps work.